Our Services
Operational Oversight Management
The Path of Growth
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We understand the asset.
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We understand our clients' goals.
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We understand the cost and the value to achieve these goals.
We bring everything together towards a single path of growth.
Our Core Services:
"The Meat and Potatoes"
Property Management Oversight: Physical Facilities
Your boots-on-the-ground operational orchestrators: • Implementing joint asset management/property management rotating “walk the asset” scheduled visits to proactively identify and address immediate issues. • Systemizing capital improvement approvals, cost monitoring, change orders, payments, and holdbacks.
Property Management Oversight: Finance/Accounting
Striking the ideal balance between tenant satisfaction and operational solvency: • Optimizing all aspect of the property according to current best practices: including strategic and tactical business planning, CAM billings, value-add income and cost-saving initiatives, etc. • Implementing asset-by-asset periodic budget vs. actual reporting to identify needed corrective action. • Engaging cost segregation firms to identify income tax accelerated depreciation opportunities asset by asset. • Identifying value-add income initiatives by applying checklist asset by asset.
Legal
Finding common ground – and staying out of court: • Deploying third-party systems to standardize and systemize contract/abstraction management. • Solving conflicts and finding alternative solutions to litigious situations. • Maintaining relationships with all preferred law firms. • Reviewing partnership structures/operating agreements and authorizations/reporting. • Reviewing loan structures/agreements and approval/covenant calculations/reporting. • Reviewing major tenant leases.
Sale-Side Advisory/ Deal Sourcing
Proactive and diligent transaction management: • Evaluating and presenting unsolicited offers to senior management and investors. • Implementing standard-format deal snapshots, as well as standardized due-diligence checklists. • Updating biannually asset-by-asset valuation models. • Maintaining equity reconciliations for current IRR/equity multiple calculations. • Conducting in-person interviews of multiple brokerage teams for assets slated for sale by senior management and investors.
Risk Management
Assessing and addressing risk with a fine-toothed comb: • Reviewing property, general liability, and umbrella liability insurance coverages annually. • Implementing ESG performance monitoring relative to global GRESB or PRI benchmarks. • Enhancing the achievement of our client’s overall ESG goals. • Evaluating portfolio self-insurance program for cost savings. • Monitoring tenant compliance with hazardous materials handling protocols.
Market Analysis
Market validation of your asset’s full potential: • Reviewing market reports to identify competitive set. • Developing a list of sub-market leasing comparables. • Reviewing sub-market leasing comparables report bimonthly. • Implementing Web-based news filters to track commercial real estate news by municipality. • Monitoring lease expirations of major tenants in the market.
Investor/Partner Relations
Offering our clients a bird’s eye view of performance, for complete transparency: • Providing executive-level dashboard reporting for constant access to key indicator charts and graphs, user specific alerts, and favorite reports. • Implementing succinct standard-format periodic partner reporting (incl. comparison to targets from investor offering memorandum). • Initiating monthly/quarterly distributions based on monthly cash-flow net of operating and capital expenditure reserves.
Tenant Management
We’re all about people skills – building rapport to attract and retain your ideal tenants: • Providing open lines of communication to tenants. • Identifying any outstanding tenant issues for immediate redress. • Developing tenant risk profiles. • Carrying out a comprehensive tenant retention program. • Implementing advance lease expiration communication protocols.
Leasing
Getting space leased up – it's about getting the optimal deal, not going for the last dollar: • Conducting lease negotiations to stabilize tenancies and resolve co-tenancy violations. • Establishing best practices and templates so there’s a consistent leasing process. • Developing asset-by-asset lease rollover schedules. • Collaborating with the brokerage team to develop purposeful tenant mix and leasing plans. • Coordinating and providing ownership representation on high-profile leasing prospect tours.
Strategic Planning
We don't just develop strategies, we execute them: • Establishing objectives, with cascading strategic initiatives that will be used to fulfill the objectives. • Ensuring the strategy is being achieved with proper performance analysis. • Measuring strategy execution through associated lagging and leading KPIs. • Reporting on all actions to ensure they’re being performed.
